Tribe Swap Support
This page is the public help center for Tribe Swap players. If you need account help, bug support, or game rule clarification, contact us any time.
Frequently Asked Questions
How do I sign in?
Use Apple or Google sign-in, or create an account with email and password from the app. If sign-in fails, update the app, check your network, and try again. If it still does not work, email tribeswapcontact@gmail.com.
When do entries open, and can I change my entry?
Entries open as soon as the season is live in the app, even before the premiere. Rank every contestant from safest (#1) to most at risk of going home (last) and save. Your latest save is your entry, and you can keep editing it right up until Episode 2 airs.
How does the weekly swap work?
After each episode's results are posted, you can move one contestant to a new spot; everyone in between shifts. You can change or clear a saved swap as often as you like until the next episode begins. When it starts, lineups lock and saved swaps take effect.
How does scoring work?
When a contestant is eliminated, you lose points based on where they were ranked in your entry. Eliminated slots become locked and cannot be recovered later.
What is Spoiler Shield?
Spoiler Shield hides the most recent episode's results until you choose to reveal them, so you can avoid spoilers if you have not watched yet.
How do leagues and leaderboards work?
You can view global standings and league standings. Switch between views in the leaderboard area to compare all players or just your league.
Can I join after the entry window has closed?
Yes. You can still play, but past eliminations are already locked, so late entries may carry a points disadvantage compared with players who joined on time.
What happens during the finale?
When the finale begins, the points you have preserved are banked and can't be lost. You then predict the finishing order of the remaining contestants for a chance to double your points. Wrong picks never cost you anything. The app explains the details when the finale opens.
How do I report an offensive name or photo?
In the app, tap your photo in the top-right corner, then Contact Support → Report a Player, or email tribeswapcontact@gmail.com with the display name or league name and where you saw it. We review reports within 24 hours.
Is Tribe Swap affiliated with the TV show?
No. Tribe Swap is an independent fan-made companion game and is not affiliated with, endorsed by, or sponsored by CBS or Survivor.
How do I delete my account or data?
In the app, tap your photo in the top-right corner, then Delete Account. Deletion is immediate and permanent, and removes your profile, photo, entries and league memberships. If you can't sign in anymore, email tribeswapcontact@gmail.com from the address linked to your account.
Need help with something else? Email tribeswapcontact@gmail.com.